At Fern Gale Ltd. we
operate 24 hours, 365 days a year. There is always someone available to
answer your calls and alert you of urgent messages. We provide personalized
service for our clients and a wide range of answering services from
traditional phone answering, call
forwarding and message delivery to optional
managament services such as appointment scheduling
and emergency service call dispatches.
Traditional
Phone Answering Services
Telephone
Answering Services
- After
Hours Phone Answering Services
- 24/7 Phone
Answering
- Customized
Answering
- Medical
Call Center Services
- Limited Order
Taking
- Secretarial
Calls
- Wake-up Calls
- Tracing and
Locating Calls
Phone
Message Delivery Services
- Paging -Tone,
Digital
- Text Message
Delivery to Your Cell Phone, PDA, Blackberry or Alpha Pager*
- Alphanumeric
Paging
- Alphanumeric
Message Delivery
- Fax
Message Delivery
- Email Message
Delivery
- Voice Mail
Retrieval
Additional
Services
- **Health Insurance
Portability and Accountability Act (HIPAA) Compliant
- Toll
Free Numbers
- Call
Forwarding
- Patching
- Voice
Mail
- Music on Hold
- Message
Storage
*Available if your
cell phone carrier provides this feature. Please check with your carrier
if you are unsure.
**Upon request we
would be happy to furnish our general statement on "Privacy".
We gladly update our policy and procedures when necessary to ensure
that patient and caller privacy is maintained.
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Optional
Management Services
- Appointment Scheduling
- Overflow Calls
- Transportation
Arranging
- Lab Panic Alert
Calls
- Appointment
Confirmation Calls
- Emergency
Service Call Dispatch
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Special
Features
- Customized plans
for every type of account
- 55 years of experience
- Owner operated and managed
- HIPAA Compliant
- Privacy Protection
- Uninterrupted
Power Supply to protect against power shortage
- Data protected
by multiple redundant systems for maximum system uptime
- Instruction adaptations
made immediately upon request
- Text message
delivery to your cell phone
- Call logging
- we can voice record as well as store every call
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We have clients
across the country, including NY, Florida, Texas, California and Illinois.
If you
don't see a service, please ask us - we may be able to provide it. We
pride ourselves in providing customized service for our clients and
will gladly work with you to bring you the desired service.
